Player Safety & Wellbeing
Gambling is entertainment. When it stops feeling that way, it is time to use the tools available to you. q678 is committed to giving every player the information, controls and support they need to make safe, informed decisions about their play — at every stage.
Built-In Safety Tools
Every q678 account comes with a full set of responsible gambling tools, accessible at any time from within your Account settings — no need to contact support to activate them.
Set a maximum amount you can deposit per day, per week, or per month. Limits take effect immediately when reduced, and are subject to a cooling-off period when increased — protecting you from impulsive decisions in the moment.
Cap the total amount you can lose within a defined period — daily, weekly or monthly. Once you reach your loss limit, no further wagers can be placed until the limit period resets or you apply a new lower limit.
Set a maximum session duration so the Platform notifies you — and optionally logs you out — when your playing time reaches the limit you have chosen. Useful for keeping track of time during long cricket matches or extended casino sessions.
Take a short break without fully closing your account. Apply a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period your account is suspended — you cannot log in, deposit or wager, but the account remains intact.
Request a longer-term or permanent self-exclusion directly from Account settings. Self-exclusion periods range from 6 months to permanent closure. Once applied, self-exclusion cannot be reversed before the minimum period has elapsed.
View your full transaction and betting history at any time. Reality check reminders can be set to appear at intervals during your session, showing total time played and net win/loss position for the session.
q678 is strictly for individuals aged 18 years or older, or the higher minimum age required by the Operator's licence jurisdiction, whichever is greater. This is a non-negotiable requirement and applies to all users, regardless of jurisdiction.
Age verification is conducted as part of the KYC process. The Operator may request documentary proof of age at any point, including at registration, at the point of a first withdrawal, or at any time during the Account lifecycle where age eligibility is in question.
Any account where the holder is found to be under the applicable minimum age will be closed immediately, all activity voided, and the matter reported to relevant authorities where required. Winnings associated with underage accounts are not paid out.
Protecting Minors
If you share a device or network with family members, including children or teenagers, q678 strongly recommends the following:
Use a Strong Password Never share your q678 login credentials with anyone. Use a unique password not used for any other service.
Log Out After Every Session Always log out of your q678 account when you finish playing, especially on shared or family devices.
Enable Device Parental Controls Use your device or browser's parental control features to restrict access to gambling websites for under-18s in your household.
Do Not Save Passwords Avoid saving your q678 password in your browser or device keychain on any device accessible to minors.
Self-Exclusion
Self-exclusion is the strongest account-level tool available on the Platform. It is appropriate when you feel that you have lost control of your gambling, are chasing losses, or are gambling with money you cannot afford to lose. Applying self-exclusion does not carry any stigma — it is a responsible decision and the Platform fully supports it.
Access your q678 account. You do not need to contact support first — the self-exclusion tool is directly available in your Account settings panel.
Within Account settings, locate the Responsible Gambling section. All limit tools, cooling-off and self-exclusion options are grouped here.
Choose a period: 6 months, 1 year, 3 years or permanent exclusion. Permanent exclusion results in full Account closure with no reversal path.
Confirm the self-exclusion request. It takes effect immediately. You will receive a confirmation via your registered email address.
If you are unable to access Account settings, contact the 24/7 support team via live chat. An agent will apply the self-exclusion on your behalf immediately.
If you feel the urge to stop but cannot access your Account settings, the fastest route is the 24/7 live chat on the Platform. Tell the support agent you want to self-exclude and your chosen period — it will be applied immediately.
Alternatively, send a written request to the support email address ([email protected]) with the subject line "Self-Exclusion Request" and your registered email address. Written requests are processed within 24 hours of receipt.
Setting Deposit & Loss Limits
Deposit and loss limits are designed to put a firm ceiling on how much you spend, regardless of any in-session impulse to increase your stakes. Here is how the system works on q678:
Know the Difference
Gambling can be an enjoyable leisure activity. The distinction between recreational play and problem gambling often comes down to whether gambling is in control of you — or the other way around.
Self-Assessment
This is not a formal diagnostic tool — it is a set of honest questions to prompt reflection. If you answer "yes" to several of these, it may be worth speaking to a responsible gambling support organisation.
External Support
The following organisations offer free, confidential support for people affected by gambling-related harm. q678 does not have any commercial relationship with these organisations — they are listed here as genuine support resources.
An international fellowship of men and women who share their experience, strength and hope to help others recover from problem gambling. Online meetings, live chat and contact forms are available internationally, accessible from Pakistan.
gamblersanonymous.orgGamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Offers a free, confidential helpline and online chat, accessible globally including from Pakistan.
gamcare.org.ukProvides free information, tools and support for players concerned about their gambling. The site offers a range of self-help resources and guidance on how to seek help, accessible internationally.
begambleaware.orgPakistan Context
q678 is an internationally operated platform serving players globally, including players accessing the site from Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities. The platform is not licensed, regulated or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan, or any Pakistani provincial authority.
Pakistan's Prevention of Gambling Act, 1977 and associated provincial legislation impose restrictions on gambling activity. q678 does not provide legal advice. Each user is solely responsible for satisfying themselves as to the lawfulness of accessing the Platform from their location before registering or wagering.
From a responsible gambling perspective, Pakistani users should also be aware that many familiar local payment services — including mobile wallet platforms, bank transfer services and the Raast instant payment system — are subject to their own transaction policies that may affect how gambling deposits and withdrawals are processed. Payment-provider names referenced on this site are contextual only and do not imply endorsement of gambling by any payment provider.
If you are concerned about your gambling behaviour and are based in Pakistan, the international support organisations listed above — including Gamblers Anonymous — operate globally accessible services. Family support, mental health professionals, and trusted community resources are also available locally. Do not hesitate to reach out.
All the tools you need to keep gambling a safe, enjoyable activity are built into your q678 account. If you have questions about how to use them, the FAQ and support team are here to help.
🔞 18+ only, or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict or prohibit gambling. Please gamble responsibly.