Frequently Asked Questions

Click the registration button on the q678 homepage and complete the sign-up form with your full name, date of birth, email address and a secure password. You will receive a verification email to confirm your address. Once confirmed, your account is active and you can make your first deposit. The entire process typically takes under five minutes.

You must be at least 18 years of age, or the higher minimum required by the operator's licence jurisdiction, to register and use q678. Age verification is mandatory and the platform may request a government-issued photo ID — such as a Pakistani CNIC or passport — at any time to confirm eligibility. Accounts found to be held by underage individuals are closed immediately.

No. Each person may hold only one registered account on q678. Opening multiple accounts — whether in your own name or using another person's identity — is a breach of the Terms and Conditions and will result in all associated accounts being closed and balances forfeited. If you have accidentally created a duplicate, contact support to have it removed.

q678 uses a KYC (Know Your Customer) process to verify identity, age and address. Standard documents accepted include a valid Pakistani CNIC, passport or driving licence for identity and age verification, plus a recent utility bill or bank statement for proof of address. Proof of payment method ownership may also be requested before a withdrawal is processed.

On the login page, click Forgot password? and enter your registered email address. q678 will send a secure reset link to that address within a few minutes. If you do not receive the email, check your spam or junk folder. If the issue persists, contact the 24/7 support team via live chat for account recovery assistance.

q678 is an internationally operated platform. It does not claim to be licensed or endorsed by the Government of Pakistan, PTA, or the State Bank of Pakistan. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Each user is solely responsible for satisfying themselves as to the lawfulness of accessing the platform from their location before registering.

q678 lists available payment methods in the live cashier at the time of transaction. Methods available may include bank transfers and options familiar to Pakistani users such as mobile wallet services. Availability can vary and is subject to change. Payment-provider names referenced on the platform are contextual only and do not imply endorsement or support of gambling by any provider.

Minimum deposit amounts are displayed in the cashier at the time of transaction and may vary by payment method. Where deposits are processed in PKR, the minimum figure is stated in Pakistani Rupees in the cashier. These figures are subject to change and users should always check the live cashier for the current applicable minimum before initiating a transaction.

Withdrawal processing times depend on the payment method selected and whether KYC verification is fully complete on your account. Standard processing timelines are stated in the cashier help section. Withdrawals to bank transfer methods typically take one to three business days after approval. The fastest route for urgent withdrawal queries is the 24/7 live chat support team.

Common reasons for a withdrawal delay include incomplete KYC verification, outstanding document requests, an active wagering requirement on bonus funds, or a pending security review. q678 may apply additional identity checks on any withdrawal at any time. If your withdrawal has been pending longer than the stated processing window, contact support via live chat to check the status.

In most cases, withdrawals are returned to the same payment method used for the corresponding deposit. This policy exists to prevent money laundering. Where the original deposit method cannot accept a return, q678 may request documentary proof of an alternative method's ownership before processing the withdrawal to a different destination.

q678 supports PKR (Pakistani Rupees) as an account currency where applicable. The currency displayed in the cashier at the time of your deposit or withdrawal will confirm the processing currency. Where currency conversion is required, the applicable exchange rate is shown in the cashier before you confirm the transaction. Always review the rate and amount displayed before submitting.

q678 offers a broad sports betting menu including cricket — covering bilateral Pakistan series, PSL T20 fixtures and ICC tournaments — as well as football, basketball, tennis, UFC, kabaddi and more. q678 is not affiliated with, endorsed by or in partnership with the PCB, PSL, ICC or any participating team. Live in-play betting is available on selected events.

Live in-play betting lets you place wagers on events that are already underway. Odds update in real time based on match developments. Markets may be suspended briefly during key moments — such as wickets falling in cricket or goals in football — before re-opening. Wagers accepted before a suspension remain valid. The live bet slip shows the current odds at the moment of placement.

q678 offers a wide casino game selection including slots, table games such as blackjack, baccarat and roulette, live dealer tables streamed in real time, and instant-win games. The live dealer section features real human dealers and is particularly popular with players who prefer an authentic casino atmosphere from home. Game availability may vary based on your location.

Live dealer games stream real dealers in real time via HD video. You join a table, place bets within the designated betting window, and watch the action unfold live on screen. Chat functionality is available on most live tables. A stable internet connection is recommended for the best experience. Live dealer games typically count at a reduced rate or are excluded from bonus wagering requirements.

Current bonus offers, including any welcome bonus for new registrations, are detailed on the promotions page within your q678 account. Bonuses are subject to specific terms including wagering requirements, eligible games, minimum deposit thresholds and expiry windows. Always read the full promotion terms before opting in. If you have questions about a specific offer, live chat support can clarify the applicable conditions.

A wagering requirement specifies how many times a bonus amount must be staked on eligible games before it can be converted into withdrawable funds. For example, a PKR 1,000 bonus with a 30x requirement must generate PKR 30,000 in qualifying wagers before withdrawal. Different game types contribute at different rates — slots may contribute 100% while live casino games contribute less or are excluded. Check the specific promotion's terms for exact figures.

Yes. If you prefer to play without bonus offers, you can opt out of marketing and promotions via your q678 account settings or by contacting the support team. Opting out does not affect your ability to deposit, wager, or withdraw real-money funds. Some players prefer to avoid bonuses to maintain full withdrawal flexibility without completing wagering requirements.

Bonuses may be forfeited if the associated wagering requirement was not met within the stated expiry window, if the eligible games list was not followed, or if the account was found to have engaged in bonus abuse — such as low-risk hedging strategies designed to extract bonus value. If you believe your bonus was cancelled in error, contact support with details and the matter will be reviewed.

Deposit and loss limits are available within the Responsible Gambling section of your q678 account settings. You can set daily, weekly or monthly limits on both deposits and losses. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period to prevent impulsive changes after a losing session. There is no minimum limit — you can set any figure that suits your personal budget.

Self-exclusion is available directly in your q678 account settings under the Responsible Gambling section. Choose a period from 6 months up to permanent exclusion and confirm your decision. It takes effect immediately. If you cannot access account settings, contact the 24/7 live chat and an agent will apply the self-exclusion on your behalf. Permanent exclusion results in full account closure with no reversal.

q678 uses SSL/TLS encryption for all data in transit and applies encryption at rest for sensitive records. Access to personal data is controlled on a strict need-to-know basis. KYC documents are processed by vetted third-party identity verification partners. q678 does not sell personal data to third parties. For full details of data handling practices, see the Privacy Policy.

Contact the q678 support team immediately via 24/7 live chat and report the suspected unauthorised access. The support team will take steps to secure your account pending investigation, including temporary suspension of withdrawals and a forced password reset. You should also change your email account password if you believe your email may have been compromised, as it is linked to your q678 account recovery.

q678 offers 24/7 customer support via live chat on the platform — the fastest route for account, payment and technical queries. For written enquiries, you can email [email protected]. Please note this email address is for written correspondence only and is not a clickable link. Response times may vary for email; for urgent issues, live chat is strongly recommended.